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The National Board’s registration system no longer allows candidates to select a component without completing the payment process. Component selection and purchase are now combined in a single step that takes place at the time of payment. If you are funding candidates, your payment (in the form of check, purchase order, ACH transaction, or wire transfer) must be received before the candidate can begin the component purchase process. This is a change in our process.

Within 7-10 days of receiving the transmittal memo and payment, the National Board will allocate the funds to the candidate in the form of a coupon, to their National Board account. Candidates will use the coupon to purchase their component(s). Candidates should use the coupon for the component they communicated to you. The coupon will include the component selection that you specified in the transmittal memo.

Candidates should take the following steps to purchase a component:

1. Log in to their National Board account.
2. Click Browse under Certifications in the left-hand navigation menu to access available certification areas and components.
3. Use the search bar to select their certificate area and view components available for purchase.
4. To purchase a component, click the component name link and follow the onscreen prompts.
5. When prompted to submit payment, enter the appropriate coupon code.

If you provided funding for candidates on or before March 26, the funds should have already applied to the candidate’s account and the purchased components should be visible on the candidate’s Certification Dashboard. However, we recommend candidates review their account immediately and contact Customer Support if there are discrepancies.

If the candidate did not select a component prior to March 26, but you as the Third-Party Payer already sent the funds for that candidate, then a coupon worth the value of your payment will be posted to the candidate’s account and the candidate will have to use the coupon to purchase their component(s).

The new registration system requires payment in full to purchase components; it will not allow partial payments. The National Board will provide the candidate with a refund of their partial payment. Refunds will be processed within 4-6 weeks. Coupons, worth the value of the Third-Party partial payment, will be available in the candidate’s account within 10 business days of receipt of your payment to the National Board. Candidates will then need to resubmit their payment using a credit card when they complete their purchase by April 30.

The new candidate registration system does not allow candidates to select components without completing the purchase (submitting full payment). We are also unable to collect data on which components candidates select. It will be necessary for you to communicate with your candidates prior to submitting payment so that you know which component(s) to fund. The funding will be converted to a coupon that the candidate will use to complete their purchase.

The new candidate registration system does not allow candidates to select components without completing the purchase. We are also unable to collect data on which components candidates select. It will be necessary for you to communicate with your candidates prior to submitting payment so that you know which component(s) to fund.

No. The funding you submit will be converted to a coupon that the candidate will use to complete the purchase. It will be necessary for you to coordinate with your candidates prior to submitting payment so that you know which component(s) to fund and how the funds you are sending will be applied to the candidate’s account.

Please let us know through the if you would like to allocate your funds to a different component for a candidate. If the candidate has not used the coupon for the component, then our team can assign the coupon to the desired component.

If the candidate already used the coupon and purchased the component, the candidate will have to withdraw from their current component. Refunds will be issued within 4-6 weeks. We will then upload a Third-Party coupon to their account for the new component. The candidate will have to purchase the component once the new coupon is available in their account.

The candidate cannot switch their own coupons. You, as the Third-Party Payer, will have to notify us of the component change.

Yes. The candidate is given an option to release their name to Third-Party Payers. The candidate is also given the option to specify if they will receive funding from a Third-Party Payer. In both questions they should select yes if you want their information to show on the year-end reports.

In the event a candidate withdraws before the withdrawal deadline, you will be eligible for a refund of the fees paid on behalf of the candidate (except those designated as nonrefundable). The National Board will process withdrawal refunds on a monthly basis and funds will be returned to your TPP account.

If you do not want the funds credited to your TPP account and/or would like the funds returned to your organization prior to our year-end reconciliation, you must submit your request in writing via the National Board third-party payer web form. The funds can also be applied to another candidate per your request through the Third-Party payer webform.

You will not be eligible for a refund of any fees paid on behalf of a candidate if the candidate did not withdraw prior to the withdrawal deadline.

The is available for purchases made during the 2020-21 cycle. Candidates may choose to purchase 1-4 components and will pay approximately $80 per component, per month, for a period of six months. Candidates will be provided with a coupon for the full cost of the component and will use the coupon to complete their purchase by the April 30 deadline.

Components purchased using the payment plan are considered paid in full. If you require the candidate to purchase one or more component(s) to be eligible for funding, simply have them complete their purchase with their payment plan coupon and provide you with the purchase confirmation or printout from their National Board account, if needed.

Components purchased using the payment plan are considered paid in full. If you require the candidate to purchase one or more component(s) to be eligible for reimbursement, simply have them complete their purchase and provide you with the purchase confirmation or printout from their National Board account.

Components purchased using the payment plan are considered paid in full. If you prefer that your candidates do not use the payment plan you may communicate your requirement to them. Please note that at this time the National Board cannot provide reports which will indicate payment methods and will be unable to confirm how the candidate’s payment was submitted.

Yes. The candidate will have to withdraw the component and repurchase it when the Third-Party Payer funding (in the form of a coupon) has been posted to their National Board account (by the deadline of April 30). They will use the Third-Party Payer coupon to complete the purchase. If the candidate already scheduled their Component 1 after paying with personal funds, they will have to cancel their testing appointment after withdrawing from their component and reschedule the testing appointment after the component has been purchased using the Third-Party Payer coupon.